Patient Relation Officer
Role Overview:
The PRO acts as the first point of contact for patients and families, ensuring a smooth hospital experience from admission to discharge.
Key Responsibilities
- Greet and guide patients during registration and discharge
- Resolve queries and manage feedback
- Coordinate with departments for patient needs
- Handle non-clinical complaints professionally
Qualifications:
- Any graduate with 2+ years in hospital front office or customer service
- Excellent communication and interpersonal skills
- Fluency in English and local languages