Frequenty Asked Questions Explore the Most commanly asked Questions Below Returns & Exchanges What is Your return Policy? We accept returns within 14 days of delivery on unworn, unwashed items with original tags. Some items like final sale or underwear are non-returnable. How to start a return or exchanges ? Just head to our Returns Portal, enter your order number and email, and follow the steps. You’ll receive a prepaid return label if eligible. When will i get my Refund ? Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method. Can I exchange an item for a different size ? Absolutely! If the size you need is available, we’ll process an exchange once your original item is received. Ordering & Payment What Payment Method do you accept ? We accept Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, and Velora gift cards. Can I apply a promo code or gift card at checkout Yes! You can enter your promo code or gift card in the designated field during checkout before payment. Can I modify or cancle my order after placing it ? Orders are processed quickly, but if you contact us within 1 hour of purchase, we’ll do our best to accommodate changes or cancellations. Do you offer pre-order? Yes, for select items. Pre-order details (estimated shipping date, charges, etc.) will be clearly noted on the product page. Shipping & Delivery How do you Ship ? We currently ship across the U.S. and select international countries. Shipping options and costs are calculated at checkout. How does long shipping takes ? Standard shipping takes 3–7 business days. Expedited options are available at checkout. How can i track my order You’ll receive a tracking link via email once your order ships. You can also track your order anytime through your Velora account. What if my package is lost or delay ? If your tracking hasn’t updated in 5+ days or your package is missing, reach out to our Support Team and we’ll help resolve it ASAP. Sizing & Fit How do i know what size to order ? Each product page includes a detailed size guide and fit notes. We also include model sizing for reference. Do your cloth runs true to size ? Most of our pieces run true to size, but we recommend checking individual product descriptions for specific fit guidance. What if I'm between sizes ? If you're between sizes, we suggest sizing up for a more relaxed fit or down for a snug fit — and always feel free to contact us for help! Can I return or exchange if it doesn't fit ? Yes! We want you to love the way it fits. You can return or exchange eligible items within 14 days of delivery. Get 10% Off On Your First Order Plus exclusive access to product drops, style tips, and insider deals. Search SUBSCRIBE Follow Us @VeloraStyle
